Returns & Exchanges

Returns & Exchanges


We’re here to ensure you’re happy with your purchase. If you’re not completely satisfied for any reason, you can request a return or exchange within 30 days of receiving your order.

🚀 How to Request a Return or Exchange

To start a return or exchange, please send us a message through chat with the following details:
✅ Your order name
✅ Your order number
✅ The reason for the return
✅ Your email address (so we can follow up if needed)

📌 Eligibility for Returns & Exchanges

To qualify for a return or exchange:
✔ Items must be in original condition: clean, unworn, unwashed, and with all tags attached.
✔ Proof of purchase (order name and number) must be included in the return package.

⚠️ Please Note

  • Sale items: Final sale and not eligible for refund or exchange.
  • Return shipping costs:
    • Customers are responsible for return shipping unless the return is due to an incorrect or defective item.
    • For Australian customers: If the return is due to a defective or incorrect item, we will provide an AusPost return label at no cost.
    • For international customers: If you receive a defective or incorrect item, please message us with clear photos of the issue. After reviewing the case, we will determine whether a refund or an alternative solution is applicable.

💳 Refund Policy

💰 Refunds are processed to the original payment method only.
💳 If you paid using Afterpay or other split-payment methods, refunds will not be processed through those platforms. Instead, refunds will be issued directly to the original bank card used.
⏳ Refunds will be processed within 10 business days after we receive and inspect the returned item.

📦 How to Return Without Contacting Us

If you prefer to return without contacting us first, follow these steps:

1️⃣ Ensure your order was delivered less than 30 days ago.
2️⃣ Pack the item securely, ensuring it meets the return conditions.
3️⃣ Include a note in the package with:

  • Order Name
  • Order Number
  • Reason for Return
  • Items Being Returned
  • Whether you’d like a refund or exchange
  • Your email address

📮 Send your return to:

CHAMDORA
PO Box 2168
Werribee VIC 3030 

Australia

🔁 Exchanges

If you’d like to exchange an item, please send us a message through our chat.

✔ Availability: While we’ll do our best to accommodate, availability of sizes and styles cannot be guaranteed.
✔ Alternative options: If the requested item is unavailable, we’ll offer a refund instead.

📦 Shipping Costs for Returns & Exchanges

✔ General Returns (e.g., change of mind): Customers are responsible for return shipping costs.
✔ Incorrect Items:

  • For Australian customers: If we sent the wrong item, we’ll cover return shipping and send the correct item as soon as possible.
  • For international customers: If the item is incorrect or defective, please message us with clear photos of the issue. We will assess the case and determine if a refund or alternative solution is appropriate.

⏳ Processing Time

🚀 We process all returns and exchanges promptly upon receiving your item.
🔎 After inspection and approval, you’ll be notified through chat or your email, and the refund or exchange process will begin.

📌 Estimated Delivery Times for Returns

🇦🇺 Domestic Returns (Australia): Up to 7 business days.
🌍 International Returns: Up to 20 business days.

🚨 Delays: While most international returns are delivered within this timeframe, unexpected delays may occur due to customs, local postal services, or high-demand periods like holidays.


📩 If you experience any delays, please reach out to us through chat for assistance.