Order Cancellation Policy
Order Cancellation Policy
* Cancellation Window: We kindly ask customers to request cancellations as soon as possible. Order cancellations must be made within 2 hours of placing the order.
* How to Cancel: To request a cancellation, please send us a message through chat.
* Cancellation Fees: There are no cancellation fees.
* Non-Cancellable Orders:
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- Same Day Dispatch: Orders placed before 12:00 PM AEST will be processed and dispatched on the same day.
- Next Business Day Dispatch: Orders placed after 12:00 PM AEST, on weekends, or on public holidays will be dispatched on the next business day.
- If an order has already been dispatched, it cannot be canceled. However, customers may request an exchange or return after receiving the item.
- Final sale items are not eligible for exchanges or returns.