FAQs
FAQs
Ordering & Payment
Q: How do I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout directly on our website. We offer a variety of secure payment options, including credit cards, PayPal, and Afterpay, so you can choose the method that works best for you.
Q: Can I change or cancel my order?
A: Once your order has been processed or shipped, changes or cancellations may no longer be possible. If you’d like to make changes, please reach out to us through chat as soon as possible, and we’ll do our best to assist.
Shipping
Q: How long does shipping take?
- Domestic Shipping (Australia): We use Australia Post for all domestic orders. Delivery typically takes 1–3 business days between major cities. For regional areas, delivery times may vary slightly.
- International Shipping: International orders typically take around 10–15 business days for delivery. Please note that shipping times may vary depending on the destination and customs processing.
Please note that shipping times are estimates and may be affected by customs processing or other local postal services. For more accurate delivery times, visit Australia Post's delivery calculator.
Q: Do you offer free shipping?
A: Yes, we offer free shipping for domestic orders over $60. This applies to all deliveries within Australia.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted within 30 days of purchase, provided the items are unused and in their original condition. For more details, please visit our Return & Exchange Policy.
Q: How do I start a return or exchange?
A: To start a return or exchange, please send us a message through chat with the following details:
✅ Your order name
✅ Your order number
✅ The reason for the return
✅ Your email address (so we can follow up if needed)
We’ll guide you through the process and ensure everything goes smoothly. For more details, please visit our Return & Exchange Policy.
Products
Q: How do I choose the right size?
A: Check out our Size Guide for detailed sizing information and tips.
Q: What materials are used in your products?
A: We use high-quality materials like cotton, spandex, and polyester blends to ensure durability and comfort.
Other Questions
Q: How can I contact you?
A: You can reach us anytime through chat. We typically respond within 24 hours on business days.